TERMS AND CONDITIONS
All orders and purchases from Sabu Studio will be governed by the following Terms and Conditions.
Sabu Studio reserves the right to alter the terms and conditions of sale without notice.
Pricing and Payment
Our pricing does not include delivery or installation, unless otherwise stated on a quotation provided by our studio.
For international orders: Full payment is required up front
For Australian orders: 50% non-refundable deposit is required to confirm order, full payment must be paid prior to the dispatch of goods.
All goods remain the property of Sabu Studio until payment is received in full, goods will not be dispatched until full payment is received.
Product catalogue prices are subject to change without prior notice.
Custom Design and Fabrication
For custom designs, a $500 upfront payment is required in order for Sabu Studio to begin the design development and provide the initial design concept/s.
If the client decides to proceed with the given design then the design fee is void and deducted from the total cost of the product.
Sabu Studio’s handmade furniture and lighting is made to order.
Our standard lead time is between 8 to 10 weeks from when payment has been made. The lead time may be longer for larger/custom orders.
If a shorter lead time is required please let us know and we may be in a position to accommodate.
Lead times are to be understood as an estimate and commence upon payment receipt.
Every effort will be made in order to provide the goods within the given lead times, delays do not constitute a breach of contract and Sabu Studio is in no way liable for any resulting damages.
Lead Times
Delivery
Sabu Studio is not liable for any shipping or delivery delays.
Clients will be responsible for all import duties and taxes
Orders must be delivered to an address where someone will be present during business hours to sign for the delivery. If there is no one at the delivery address at the time of delivery then alternative arrangements will need to be made directly with the carrier.
Sabu Studio offers custom and handmade furniture and lighting, this may result in minor variations in appearance, including form, colour and finish.
Timber is a natural material, variations to grain and colour occur naturally and these may be evident in the finished product.
These slight variations in appearance are to be expected and will not be accepted as a fault or reason for return.
Refunds and Cancellations
Orders may only be cancelled in writing within 48 hours of order payment.
Sabu Studio reserves the right to cancel any order at any time for whatever reason, in which case all payments will be refunded.
All products are individually checked before dispatch to ensure correct functionality and high quality. Sabu Studio is not responsible for any damage which occurs once products have left the studio, including during transport.
Warranty
All of Sabu Studio products are covered by a 2 year residential or 1 year commercial warranty from date of invoice.
The warranty covers against any defective or faulty work, which will be repaired or replaced at Sabu Studio’s expense.
All products are checked before dispatch to ensure correct functionality and high utmost quality. Sabu Studio is not responsible for the following:
Everyday wear and tear of the product.
Damage cause by improper care and use.
Damage cause by improper installation or assembly.
Damage cause by improper use of cleaning solutions/methods.
Damage caused by exposure to weather or improper environment, sunlight, heat and/or moisture.
Damages
Material Variation
The purchaser is solely responsible for complying with all laws, regulations and standards in relation to the installation, use and maintenance of the product.
The purchaser acknowledges that all risks arising out of installation and use of the products remain with the purchaser.
Legal Compliance